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Last Updated: 23/06/2026

1. Introduction

Welcome to Balancore ("we," "us," "our"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Balancore website, mobile application, services, classes, programs, coaching, nutrition guidance, and related offerings (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

We may collect the following information:

• Full name

• Email address

• Phone number

• Postal address

• Date of birth

• Emergency contact information

• Account login credentials

• Profile photos (if provided)

Health and Wellness Information

To provide nutrition and Pilates services, we may collect:

• Health history

• Medical conditions or injuries

• Fitness and exercise information

• Nutrition and dietary preferences

• Weight, measurements, and wellness goals

• Progress tracking data

• Information you provide during consultations, assessments, or coaching sessions

Payment Information

When you purchase services, memberships, or products, payment information is processed by our payment providers. We may receive limited transaction details such as:

• Payment status

• Transaction ID

• Subscription information

We do not store complete credit or debit card details unless specifically disclosed.

Automatically Collected Information

When you use our website or app, we may automatically collect:

• IP address

• Device type

• Operating system

• Browser type

• App usage data

• Pages viewed

• Date and time of access

• Referring website information

• Cookies and similar technologies

3. How We Use Your Information

Balancore uses your information to:

• Create and manage your account

• Deliver nutrition and Pilates services

• Schedule and manage appointments and classes

• Track progress and personalize recommendations

• Process payments and subscriptions

• Communicate with you regarding services

• Send administrative notices

• Provide customer support

• Improve our website, app, and services

• Conduct analytics and performance monitoring

• Maintain security and prevent fraud

• Comply with legal obligations

Where permitted by law, we may also send marketing communications. You may opt out at any time.

4. Health Information

Any health-related information you provide is used solely for the purpose of delivering Balancore's wellness, nutrition, and Pilates services.

Our services are not intended to replace professional medical advice, diagnosis, or treatment. You should always consult a qualified healthcare professional regarding medical concerns.

5. Legal Basis for Processing (UK/EU Users)

If you are located in the United Kingdom, European Economic Area, or similar jurisdictions, Balancore processes personal data based on one or more of the following legal grounds:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Protection of vital interests

Where consent is required, you may withdraw it at any time.

6. Sharing Your Information

We may share information with:

Service Providers

Third parties who help us operate our business, including:

• Payment processors

• Hosting providers

• Cloud storage providers

• Email and communication platforms

• Analytics providers

• Scheduling and booking software

Legal Requirements

We may disclose information if required by law or if necessary to:

• Comply with legal obligations

• Protect our rights

• Investigate fraud or security issues

• Respond to lawful requests from authorities

Business Transfers

If Balancore is sold, merged, acquired, or reorganized, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate the website and app

• Remember user preferences

• Analyze website traffic

• Improve user experience

• Measure marketing effectiveness

You may adjust your browser settings to refuse cookies; however, some features may not function properly.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain business records

• Meet legal, tax, and regulatory obligations

• Resolve disputes

• Enforce agreements

When information is no longer needed, it will be securely deleted or anonymized where feasible.

9. Data Security

We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the details below.

11. Children's Privacy

Balancore's Services are not intended for children under the age of 16 (or the minimum age required by applicable law).

We do not knowingly collect personal information from children without appropriate parental consent.

12. Third-Party Services

Our website and app may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies before providing personal information.

13. International Data Transfers

Your information may be stored and processed in countries other than your country of residence.

Where required by law, we take appropriate measures to protect personal information during international transfers.

14. Changes to This Privacy Policy

Balancore may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Balancore
Email: charlotte@balancorehealth.com
Phone:+447971 563111
Address: 11 Comrie Street, PH7
Website: www.balancorehealth.com

If you are not satisfied with our response to a privacy concern, you may have the right to contact your local data protection authority.